Delete your Reallo account

Delete it in the app

1. Open Reallo and sign in.
2. Go to Settings.
3. Scroll down to Danger Zone and tap Close account.
4. Type DELETE to confirm.
5. Tap Delete account.

That's it. Your account is deleted straight away and you're signed out. This can't be undone.

Can't get into the app?

Email developer@reallo.co.nz from the email address on your Reallo account and ask us to delete it. We may ask you to confirm the account is yours before we do.

What we delete

When you delete your account, we remove the following from our live systems straight away:

• Your profile and sign-in details
• Your bank connection and the access tokens that let Reallo read your bank data
• Your transactions and spending analysis
• Your balance history
• Your goals and budgets
• Your payment approvals and payment records

At the same time, we tell Akahu to revoke Reallo's access to your bank and to cancel the payment approvals you gave Reallo.

What we keep

Only these stay after your account is deleted:

• Security and audit logs, with the link to you removed. These record events like sign-ins, bank connections, payment approvals, payments and deletions. We keep them for security investigations. They're unlinked from your account, but they can still include the IP address a request came from, your email address, a masked bank account number, a masked phone number, merchant or subscription names, and Akahu's IDs for your accounts and payments. In rare error cases they can include a full bank account number. There's no set date when they're deleted yet.
• Your tester snapshot, only if you agreed to test Reallo. It's a copy of your transactions we keep for product testing. We delete it when you ask us to.
• A request to Akahu to revoke Reallo's access, until it goes through. If Akahu can't be reached when you delete your account, we keep the request queued and retry it, and follow it up ourselves if the retries fail.
• Bank notifications from Akahu, for up to 90 days. Notifications about a payment we have no record of are kept until we resolve them.
• Backups of our database, for up to 7 days. We back up our database once a day and keep each backup for 7 days, so once your account is deleted, your data is fully gone from our backups within 7 days too. They aren't used to run Reallo.

Support emails you've sent us stay in our mailbox, separate from your account. We keep them only as long as we need them to help you and to settle any dispute, and we'll delete them if you ask.

Questions

Email developer@reallo.co.nz. For the full detail on how we handle your data, see our Privacy Policy.