Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", "user") and Reallo Ltd, NZBN 9429053307804, a company incorporated in New Zealand ("Reallo", "we", "us", "our"). By creating an account, accessing, or using the Reallo website, mobile application, or any related services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use the Service. It is worth saving or printing a copy of these Terms for your records.

2. Eligibility

To use the Service, you must be at least 16 years of age, a holder of a New Zealand bank account, and capable of entering into a legally binding agreement. By registering for an account, you represent and warrant that you meet all eligibility requirements. If you are registering on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

We reserve the right to refuse service or terminate accounts at our sole discretion if we reasonably believe that eligibility requirements are not met or that the Service is being used in violation of these Terms or applicable law.

3. Description of Service

Reallo is a personal finance platform that helps New Zealand residents understand their spending patterns, identify discretionary expenditure, find money going to waste, and track spending trends over time. The Service connects to your bank accounts through Akahu Limited ("Akahu"), a New Zealand open banking and bank connectivity intermediary, using secure APIs to retrieve transaction data.

The Service does not provide financial advice. It analyses your spending to show you how much money you're wasting each month. What you do with that money, whether KiwiSaver contributions, savings, or investments, is entirely your decision. The Service may connect you with third-party services. These third-party services are governed by their own terms and conditions, and Reallo is not responsible for their performance, availability, or any outcomes arising from your use of them.

3a. No Financial Advice

Reallo does not provide financial advice. The Service is limited to the following scope:

• Analysing your bank transaction data to categorise spending.
• Identifying discretionary spending patterns and flagging wasteful subscriptions.
• Calculating how much money you're wasting each month: the amount available after essential spending.
• Presenting spending trends and insights over time.

Reallo does not recommend specific investments, funds, KiwiSaver providers, or financial products. Reallo does not assess your risk profile or recommend how to allocate your money. All decisions about what to do with your money are made by you.

If your financial situation is complex or you want personalised financial advice, a licensed financial adviser can help.

3b. Projections and Historical Data

The Service displays personalised projections based on historical market returns and your individual spending capacity and risk profile. Past performance does not guarantee future results. Actual returns may be significantly higher or lower than any projection shown. Projections use historical average index returns before tax and after fund fees, and do not account for individual tax circumstances or inflation. You should review your plan regularly and consider whether it remains appropriate for your situation.

3c. Automated Payments

The Service offers the ability to set up automated payment instructions from your bank account to destination accounts you select. By setting up an automated payment rule, you understand and agree that:

• You are instructing Reallo to initiate payment instructions on your behalf through Akahu's payment APIs.
• Reallo never holds, receives, or has possession of your funds at any point.
• Payments under an active rule are initiated automatically at 8pm NZ time every Wednesday, unless you skip, pause or stop them, without a separate approval step for each payment. On the day of a weekly move we aim to email a heads-up at midday, before the move runs at 8pm, with a one-tap option to skip that move. The heads-up is a courtesy: it is sent only where your account is fully set up with two-factor authentication enabled and your bank connection is healthy, and it is not guaranteed to be sent or received. You can skip an upcoming move, or pause or cancel the rule, in the app at any time before the payment is initiated.
• You are solely responsible for ensuring sufficient funds are available in your bank account.
• You are solely responsible for the accuracy of your chosen destination account details.
• Once a payment instruction has been submitted to your bank, Reallo cannot reverse or recall it. You must contact your bank directly for any payment disputes.
• Reallo is not responsible for any delays, failures, or errors caused by your bank, Akahu, or the destination account provider.
• You can pause or cancel any automated payment rule at any time through the app.

4. Account Registration and Security

To access the Service, you must create an account by providing accurate, complete, and current information including your name, email address, and a secure password. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately at developer@reallo.co.nz if you become aware of any unauthorised access to or use of your account. Reallo will not be liable for any loss or damage arising from your failure to protect your account credentials.

You may not share your account with others, create multiple accounts, or use another person's account without their permission. We reserve the right to suspend or terminate any account that we reasonably believe has been compromised or is being used in violation of these Terms.

5. Bank Connection and Data Access

The Service connects to your bank accounts through Akahu's bank connectivity platform. The five largest New Zealand banks (ANZ, ASB, BNZ, Kiwibank and Westpac) connect through NZ's industry open banking APIs; other institutions connect through Akahu's own secure integrations. When you connect your bank, you authorise Reallo to access your transaction data for the purpose of providing the Service.

Reallo does not access, store, or process your bank login credentials at any point. Authentication is handled entirely by Akahu and your bank. Reallo receives only the account and transaction data it needs to provide the Service. Reading your data never moves your money. Payments are a separate authorisation: you approve each destination once at your own bank, and moves then run under that approval as described in the Automated Payments section above. Reallo never holds, receives, or has possession of your funds at any point.

You may revoke Reallo's access at any time, with Revoke access in Settings or from Akahu's dashboard at my.akahu.nz. Revoking in the app removes your bank connection, cancels your payment approvals and deletes all the transaction data we imported, straight away. If you revoke at my.akahu.nz instead, we delete the same bank data within about a day (see the Privacy Policy) and stop using your payment approvals, but to be sure they're cancelled at your bank, use Revoke access in the app. Either way, your goals, destinations and move history stay. If you want your whole account and all remaining personal data removed as well, use Close account in Settings, which is the separate full-wipe path described in the Cancellation and Termination section.

6. Fees and Billing

Reallo does not currently charge for the Service. There are no subscription fees, and we do not collect payment card details for the Service.

If we introduce pricing in the future, we will tell you in advance. That notice will set out the price, the billing frequency, and the date charges would begin, and you will be able to stop using the Service before any charge applies. You will never be charged without clear prior communication.

Any future prices will be stated in New Zealand Dollars (NZD) and will include GST where applicable.

7. Cancellation and Termination

You may stop using the Service at any time. While Reallo does not currently charge for the Service (see section 6), there is nothing to cancel and no fees apply.

If you simply stop using Reallo without deleting your account, we keep your data until you close your account or ask us to delete it, so you can pick up where you left off. If we ever start deleting inactive accounts, we'll tell you at least 14 days beforehand.

You may delete your account at any time from Settings > Danger Zone > Close account: type DELETE to confirm, then tap Delete account. Account deletion is permanent. Your personal data is removed from our live systems straight away and all bank connections are disconnected at the same time. Section 8 of our Privacy Policy lists exactly what remains after deletion and for how long.

Reallo reserves the right to suspend or terminate your account immediately, without prior notice, if you violate these Terms, engage in fraudulent activity, or use the Service in a manner that could harm other users or the integrity of the Service.

8. Acceptable Use

You agree to use the Service only for its intended purpose: personal financial management and planning. You must not use the Service to engage in any illegal activity or violate any applicable law or regulation, attempt to access other users' accounts or data, interfere with or disrupt the Service or its infrastructure, reverse-engineer, decompile, or attempt to extract the source code of the Service, use automated tools (bots, scrapers, crawlers) to access the Service, resell, sublicense, or commercially exploit the Service without written permission, or upload or transmit malicious software or content.

Violation of this section may result in immediate account suspension or termination.

9. Intellectual Property

All content, features, functionality, design, software, text, graphics, logos, icons, and trademarks associated with the Service are the exclusive property of Reallo Ltd and are protected by New Zealand and international intellectual property laws, including the Copyright Act 1994 (NZ) and the Trade Marks Act 2002 (NZ).

Your account grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for personal, non-commercial purposes. This licence does not include the right to reproduce, modify, distribute, publicly display, or create derivative works from any part of the Service.

You retain ownership of your personal data. By using the Service, you grant Reallo a limited licence to process your data solely for the purpose of providing and improving the Service, as described in our Privacy Policy.

10. Disclaimers and Limitation of Liability

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Reallo does not warrant that the Service will be uninterrupted, error-free, or completely secure. We do not guarantee the accuracy, completeness, or reliability of any financial data, spending analysis, projections, or insights provided through the Service. Investment projections are based on historical data and assumptions that may not reflect actual future market conditions. Past performance does not guarantee future results.

To the maximum extent permitted by the Consumer Guarantees Act 1993 (NZ) and other applicable New Zealand law, Reallo Ltd, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, any errors or omissions in the Service's content or calculations, any unauthorised access to or alteration of your data, any actions taken based on information provided by the Service, or any loss of profits, data, or business opportunities.

Our total aggregate liability for any claims arising from your use of the Service shall not exceed the amount you have paid to Reallo in the 12 months preceding the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under New Zealand law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Reallo Ltd, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from your use of the Service in violation of these Terms, your violation of any applicable law or regulation, or your violation of any third party's rights.

12. Third-Party Services

The Service integrates with and may contain links to third-party services, including Akahu (open banking connectivity) and any investment platform, KiwiSaver provider, or savings account you choose as a destination for your funds. These third-party services are governed by their own terms of service and privacy policies. Reallo is not responsible for the availability, accuracy, content, or practices of these third-party services.

Your interactions with third-party services, including any transactions you make through investment platforms, are solely between you and the third party. Reallo does not endorse, guarantee, or assume responsibility for any third-party services or their outcomes.

13. Modifications to the Service and Terms

Reallo reserves the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes that affect your use of the Service.

We may update these Terms from time to time. Material changes will be communicated to you via email or through a prominent notice within the Service at least 14 days before they take effect. The "Last updated" date at the top of these Terms reflects the most recent revision. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you should stop using the Service and may delete your account at any time.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from or relating to these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of New Zealand.

Before initiating formal legal proceedings, you agree to attempt to resolve any dispute informally by contacting us at developer@reallo.co.nz. We will make reasonable efforts to resolve the matter within 30 business days. If informal resolution is not successful, either party may pursue formal dispute resolution through the New Zealand courts.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Reallo regarding your use of the Service. These Terms supersede any prior agreements, understandings, or communications, whether written or oral, relating to the subject matter of these Terms.

17. Contact

If you have any questions about these Terms of Service, please contact us at:

Reallo Ltd
Email: developer@reallo.co.nz
Location: Auckland, New Zealand

We aim to respond to all enquiries within 2 business days.